FREQUENTLY ASKED QUESTIONS

Find answers to some of the most common questions about VIGIL products, orders, shipping, returns, and more. Have a question you don’t see here? Contact us.

Shipping & Delivery

  • We typically ship orders within 1 business day. Once shipped, you can generally expect your order to arrive within 5–7 business days. You’ll receive tracking information by email as soon as your order is on the way. 

  • Yes! We ship internationally to many locations. If your address is available during checkout, we’re able to ship to your area. Please keep in mind that international delivery times may vary depending on your destination and customs processing.

  • International orders may be subject to customs duties, taxes, or import fees determined by your country. These fees are not included in the shipping cost and are the responsibility of the customer.

  • Occasionally, packages experience carrier delays even when tracking information isn’t updating. If your tracking hasn’t moved for a while, contact us with your order number and we’ll be happy to look into it for you.

  • Sometimes carriers mark a package as delivered shortly before it actually arrives. We recommend checking around your property, mailbox or mailroom, and with family members or neighbors first. If you still can’t locate your package, contact us and we’ll help you with the next steps.

Refunds & Exchanges

  • We want you to love your VIGIL order. If something isn’t right, we accept returns within 30 days of purchase. Contact us to start your return and we’ll send you a prepaid return label. Once your return has been received and processed, your refund will be issued to your original payment method. Refunds typically take 3–5 business days to appear after processing.

  • Absolutely. Unused items in their original packaging may be exchanged or returned for store credit within 60 days. We’ll provide a prepaid return label and help you get the item you’d like instead. If the new item costs more than the original, you’ll just be responsible for the difference.

  • We’re sorry about that! If your item arrives damaged, contact us and we’ll make it right. We’ll be happy to send you a replacement, and there’s no need to return the damaged item.

  • If you received the wrong item, contact us and we’ll get the correct one sent your way. We’ll also provide a prepaid return label so you can send the incorrect item back at no cost to you.

  • Contact us with your order number and let us know which item is missing. We’ll review your order and fulfillment information and make sure you receive everything you ordered.

Orders & Changes

  • If you need to cancel an order, contact us as soon as possible. We’ll check whether it has already been processed by our warehouse. If we’re able to catch it before processing, we can cancel and refund the order. If it has already been processed, we’ll be happy to help you with a return once it arrives.

  • Contact us as soon as possible with your order number and the correct shipping address. If your order hasn’t already been processed, we’ll do our best to update it before it ships.

  • Contact us as soon as possible and we’ll see if we can make the change before your order is processed. If it has already shipped, we can help you with an exchange once it arrives.

  • First, check your spam or junk folder, as confirmation emails can sometimes end up there. If you still can’t find it, contact us and we’ll make sure we have the correct email address on your order and get you the information you need.

Products & Product Care

  • Our rosaries are backed by a lifetime guarantee. While we don’t currently offer rosary repairs, if your rosary breaks, contact us and we’ll replace it at no cost to you.

  • Yes. Many of our rosaries are made with natural stones and materials, so variations in color, pattern, texture, and appearance are completely normal. These natural differences make each rosary unique. If you’re concerned about yours, feel free to contact us with a photo and we’ll be happy to take a look.

Payments & Promotions

  • We accept major credit cards, including Visa, Mastercard, and American Express.

  • If you’re having trouble with a discount code, contact us and let us know which code you’re trying to use. We’ll be happy to take a look and help get it sorted out. 

  • Yes. If you forgot to enter a valid discount code when placing your order, contact us and we can help apply the discount to your order.

  • We don’t offer retroactive price adjustments on previous purchases. Promotional pricing is only available during the active sale period.